Ever get stuck with a bum appliance? Ever been told it has to fail four times before the store will replace it? Sounds crazy, right? But it happened to James Lileks, a writer who took the time to scribe an open letter to the CEO of Best Buy detailing his ordeal.
In the letter Lileks describes his prior purchasing record with the company (“fridge, the dishwasher, three coffeemakers, a microwave, a vacuum, an electric guitar, two TVs, four hard drives, and innumerable other items”), and the fact that “the cost of satisfying the customer NOW is less than the cost of making four trips to repair the SAME. STUPID. POORLY. DESIGNED. PART.” It’s well worth a read for anyone who has encountered problems getting appliances repaired.
What’s your appliance horror story?
Credit: James Lileks Daily Bleat