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Why I asked the question

Posted by Ed F on December 15th, 1999 09:12 AM
In reply to Some thoughts by TomR on December 15th, 1999 01:02 AM [Go to top of thread]

You said...
> When you stop your contract with them, will they
> leave the system in your home?

It's been an on-going battle, that I'm chalking up to experience.

Called to start service.
Send out a salesman
Sign a contract
7-day waiting period (for all sales calls to
your home)
"Oh, our service guys are really backed-up,
it'll take 10-14 days to get someone out"
"Sure, if you cancel service, everything
stays, and we just stop the monitoring, siren
and all still will work"
One week later, still no call from service to set something up.
I call, "we'll have someone out there TONIGHT
- what time is good for you?"
Cancel service 3-weeks later.
The NEXT DAY, the alarm panel sez 'out of
service, call...'
It's a 2-way system, so they just called-in and
de-activated the entire system.
I call the salesman
This is news to me, we don't do that
I call Brinks
That's our policy. We routinely do that.
(Wasn't done before, 'cause the sellers had
phone service terminated)
I call the salesman
"I'm sorry, I was wrong. But if there's
anything else I can do, don't hesitate to call"
I tell the salesman that I'll be contacting Brinks to have the system REMOVED, because it will cost them a lot more to repair the walls than it would have to leave the system alone.
"I'm sorry, but if there's anything else I can
do, don't hesitate to call"
And another thing, I'm writing letters to your supervisor, Brinks, and the BBB.
"I'm sorry, but if there's anything else I can
do, don't hesitate to call"

I've contemplated re-starting service and disconnecting the phone service to the panel, but I'm worried that they'll get upset and then...

So, for about $150, I've seen several systems that look as if they'll do the job. I was just looking for advice/experience, or even another listserv, if someone's aware of one.

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