I also have been trying to contact stanley product support via 1-800-521-5262, and 800-850-5967 also went to menards and on the boxes the number is 1-800-765-9319. All are usless always busy. Also Stanleys web site stanleyopener.com dosent work. does anyone know how to contact them? e-mail? U S mail? Tel #? Is there some problem such as bankruptcy?