I came across this website when looking for the address for Wagner to send them a scathing letter on their Paintmate. I bought one a couple of years ago. It worked pretty good but the neck where the tube attaches to the roller was weak and finally broke. Things get worse from there. 1) This is not a part that you can order a replacement for. 2) I bought a brand new Paintmate. Not a single part is interchangeable with the old one. 3) As a crowning touch, they had redesigned the connection that retains the paint roller to be plastic fingers instead of the old screw-on type. After the fifth time that the roller became detached and spilled paint all over, I threw the entire tool out the back door. The Paintmate is worse than useless as they have redesigned it! Makes you wonder, what the hell they were thinking.