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The phone number on the package for problems or missing parts is:
1-800-444-6742 - 8a.m. - 5p.m. est, Mon. thru Friday.
I have used these lights several times and I never used the dimmer, as that eliminates one more potential problem.
It also seems to work best if I use disposable latex gloves to replace the bulbs. They are thin enough that I can feel through them and I do not directly touch the bulb.
Hope this helps.
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