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tool return denied

Posted by Dave Tom on November 25th, 2002 04:20 PM
In reply to Craftsman tools warranty problems? by Terry on September 27th, 1999 01:45 AM [Go to top of thread]

1 of 1 people found this post helpful

I tried to exchange an older microtorx torque wrench today and was told torque wrenches only carry a 90 day warranty. They brought me to the new torque wrenches and showed me the warranty indicating 90 days. I protested and said I was told ANY handtool carried a lifetime warranty as long as it says "Craftsman" on it when I bought it. They said thats changed now. I also showed them the box on the cheaper torque wrenches that says "ANY" Craftsman tool can be returned for life if not satisfied. He said its missleading and there's nothing they can do. My first problem with them as far as exchanging tools. |Very disappointed.

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