I ordered 1600 square ft of red oak on Dec 13, 2002. It was to be delivered by the end of January. I still have not received it, despite numerous e mails and phone calls. Its April Now. Fortunately, I paid with my credit cards - of which they charged last month. I am working to get the charges backcharged. I talked to my bank today, and they are hopefully going to get the backcharge taken care of by this Friday - will see.
Anyway, these creeps just lie, lie, lie. Everything they say is a lie. When I ordered, I asked them about all the bad press, they told me that was behind them - ha.
My house is still not done due to these creeps. I have kept a pretty detailed log, with copies of the e mails, and records of the phone conversations. These creeps need to be closed down and prosecuted. Do not order anything from them.