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terms & conditions of the Craftsman warranty ???

Posted by Joe on June 6th, 2000 01:01 AM

Dear Bob,
Please ask Sears to thoroughly define the Craftsman warranty, to include the rights and responsibilities of both the seller and buyer. There have been real situations where the following questions have arisen.

(1) Can Sears simply drop a Craftsman product if they find it unprofitable?
(2) Must Sears exchange for the same quality Craftsman tool, or a Craftsman "look-alike"?
(3) Can Sears just give you a SEARS brand or third party tool in exchange, or must it be some kind of Craftsman?
(4) If Sears does not exchange a Craftsman, should they give you a warranty transfer document of some type to propogate the promise?
(5) Who must prove that the tool is a Craftsman, and does this require a receipt, ink label, packaging, sticker label, or imprint?
(6)If you bring in an unlabeled Craftsman, but show the original packaging as proof, can they refuse you by claiming you are trying to exchange a non-Craftsman?
If you were to test these scenarios at several locations with unlabeled tools, and posed these questions, you would see what the problem is these days concerning how Sears policies & practices do not square with the Craftsman plain-talk warranty.
Let's see if Sears will put this in writing for us, Bob. Otherwise, we will be need to continue and speculate at the Craftsman Warranty Customer Anger & Action Homepage at:
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