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SoundProof Windows (the Company)

Posted by BBB on January 3rd, 2003 02:13 PM
In reply to Good Soundproofing Windows by Randy Brown on October 12th, 2002 03:15 AM [Go to top of thread]

Soundproof Windows at based out BBB Reliability Report SoundProof Windows 801 A Street Antioch, CA 94509 (Yahoo Map) General Information Original Business Start Date: February 1998 Type of Entity: Corporation Principal: Randy Brown, President Customer Service Contact: Randy Brown, President Number of Employees: 3 Phone Number: (925) 778-1171 Membership Status: Yes Type-of-Business Classification: Windows/or Doors-Wholesale/Retail Website Address: The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources. BBB Membership This company is a member of this Better Business Bureau. This means it supports the Bureau's services to the public and meets our membership standards.These standards encourage truth, honesty, and fairness in the market place, as well as responsive customer service. Program Participation This company participates in the BBB CARE program. This means it has agreed to use special complaint handling procedures including mediation and arbitration, if necessary and within limits, to resolve disputes. Nature of Business This company manufactures and sells noise abatement windows. Customer Experience Based on BBB files, this company has a satisfactory record with the Bureau. To have a 'Satisfactory Record' with the Bureau, a company must be in business for at least 12 months, properly and promptly address matters referred to it by the Bureau, and be free from an unusual volume or pattern of complaints and law enforcement action involving its marketplace conduct. In addition, the Bureau must have a clear understanding of the company's business and no concerns about its industry. The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed. The following data concerns complaints processed by the BBB since the firm's file was opened or over the last 36 months, whichever is less. SoundProof Windows has had 2 complaints. 1 was closed as Resolved. 1 was closed as Unresolved. Report as of 03/30/2004 Copyright 2004 Better Business Bureau, Inc. As a matter of policy, the Better Business Bureau does not endorse any product, service or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained herein is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time. The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary, and members must meet and maintain BBB standards. If a company is a member of this BBB, it is stated in this report.

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