When I complained that Sears no longer stocked the pipe cutter that wore out, they replaced it with a much more expensive model. My Craftsman landscaping shears are over 20 years old, well not really because they have been replced 4 or 5 times over the years. Same story on a couple of Phillips screwdrivers. I have had no trouble getting replacements at 3 different Sears stores.
I wish everybody handled warrantee issues as well as Sears.