Hey, Nancy--did you say this is your SECOND batch of Hurds? We finally bit the bullet and ordered replacments for all the windows on the south side of the house. When the window agent came over, the sun was no longer shining on them and he had the kahonies to say, "Those aren't so bad." If I could have found a way to replace them with any other brand, I know that their warranties would beat Hurd's. Some relatives just replaced their windows and the house is 25 years old. Not a seal was broken, either. SHAME ON YOU, HURD!!!!