JT the confusion lies herin the fact that comming from your ceilng is wahat in known as "3 wire" This means 2 hot wires( red and black) a neutral
(white) and a ground( bare copper) which is not counted.3 wire is used most often for a 3-way switch combination. Meaning 2 switches for one light fixture for example. Here however one hot wire is for the fan ( probably black), one wire is for the light(red). These are both the current supplying wires. Make up all the whites together, one hot wire red to the remotew red, side one. The other black to the black and the blue -remote side 2. One of your wall switches should now operate the light and the other power the fan and with both of them on control both withthe remote. I hope this helps, let me know if it does or not, it should.