I had two remotes go out at the same time Took to sears, all they said was replace battery, which they did. still didn't work. Called repair service was told needed new remote and ordered that. still won't work. Pad inside garage will open door, but outside pad and remotes will not. Can anyone help me with this. sears was NO HELP. Door was just installed in 2000 and worked fine for a few months. Don't have the manual guess the installers took it.