I submitted information to this company concerning my pipes. i never heard back. I have paid about 2,500 this year in plumbing bills. I called the company. They were rude and told me I didn't qualify because I don't have the correct pipes. They refused to come to my home and see my pipes which are Quest pipes. I never receive any correspondence from this company. I can not live in my house now. I have to take the walls down, the basement is leaking, the water has shorted my electrical system. I am a single mother with two children. Does anyone else have any experience with this company.