I'm not sure and will wait for others to post but make sure the fireplace is vented right so that the excess heat is being vented out. Try turning down the gas or using different logs that don't get so hot. Contact the manufacturer to see if it is supposed to get that hot. If all else fails, the fun side of me says to video tape the fireplace for a while and then watch the video on the tv instead of using the fireplace. Good luck.