Let me tell you about Maytag customer service....Brand new right out of the box, the Maytag Performa never performed. Lint covered clothing, soaking wet clothes, soap that never rinsed out. These issues were brought to the attention of Maytag service and we were told "we did not know how to do laundry". It was the water temperature, the soap we were using, the way we were sorting clothing, everything but the lousy machine. You would think that after 22 years of marriage we might have a clue about how to do laundry, not to mention we never had a problem before the Performa. This morning was the last straw, after washing the same wash 6 times, it was still stinky and unrinsed. The washing machine is going out the door and we are never buying anything Maytag again. All my friends and relatives know about the issues we are having with the washer and will never buy another Maytag product either. "Maytag the undependable company".