I ordered wood flooring from Neal in mid October, 02 with a promised delivery date of 3 weeks. Ten weeks and innumerable lies/excuses later I still had not received the wood. Christmas on concrete was so fun. I cancelled the order and moved on. I, like so many others, have not received my promised refund. This company is a either totally inept or fraudulent (perhaps both) and its Web-site must be shut down. Everyone must complain to the State of New York and now, it appears, the State of Georgia.