Being one of the 'old timers' on the Forum, way back when this subject came up (more than once since then), I had suggested that they keep the new board BUT have all the ?'s Posted to the OLD board too! Sooo, what you would have 'off of' the new board was an indexed listing of categories (which they have), AND a Massive Post too. That way, the Posters with questions can use the indexed categories and the Follow-uppers can use the Massive one. (This Massive Category may even allow Follow-ups only. I don't care either way - The 'Other' Category is where Posters would put their ?'s if the listed categories don't fit their question.)
To say it one more time, whenever a NEW Post is made, have it also go to this Massive Board/List too.