My Janitrol was installed May, 1999. Last May, 2001 I started having problems at the end of the heating season. I forgot about them until time to turn on the heat. My installer came out for $50 to get it working. Dec, 2001 I had no heat. I called him with no return phone call. So I called another repairman that installed the neighbors unit that same year. He got it working soaking me for $165. A month or two later no heat again. I called him again. He got it working for no charge this time. A month later no heat. He said to call installer because he must have done something wrong. He came out and fixed it. A month later he had to come out again. I do not know if it will finally work for good. If I have to pay for this many service calls in one heating season, I will go broke. I would rather have a completely new system installed again. Do you have Janitrol's phone number???