Just to post an update. I took Jim's post with troubleshooting suggestions and the first thing I did was pull on that cord that hangs down. When I did that I noticed that pulling the cord makes a lever move back and forth so I tried the button and the SURPRISE! THE DOOR WORKED! Yahoo, I was very excited to have fixed it on my own..... BUT....It was only fixed for one day. Now, I will go back and write down the brand and all the information I can find for LJ in Texas and also finish going through Jim's list of suggestions. I just wanted to let you know that I didn't ignore your post and I really appreciate the response! I will post again, hopefully tomorrow! Thanks again guys, you are terrific!