Hi everyone- all 46 of our heat-mirrored windows have failed in out 1989 built house. Hurd , after malny months, agreed to reduce the window cost by 60%. So we had to pay 40% PLUS labor, The labor was just as much as the windows! We have contacted the NYS Attorney Generals OFfice and they agreed to take the claim.. NO ONE ELSE IN NYS has filed a complaint with the NYS attorney General office! Please contact your local NYS ATT GEn OFFice and fill out a claim form and submit it. THe form is very simple. Keep me informed!