5 years ago I bought a house. The furnance went out and the house warranty co. replaced it w/Goodman. The furnance was condemned due to cracked heat exchanger. Luckily the installer was able to get them to send a heat exchanger under warranty. I was charged $100. deposit and because the warranty was over by 3 days the control board and all labor was on me. Still waiting for my deposit back and good luck trying to get someone to respond from Goodman.