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FORMICA where are you??

Posted by Diane Smarslok on March 15th, 1999 11:22 PM
In reply to REPLY TO CINDY'S COMPLAINT by Jim (Formica Distributor) on June 2nd, 1998 10:32 AM [Go to top of thread]

Pretty cool, Cindy, that you got a reply from someone,
even thought it was over a month later!
Don't hold your breath for FORMICA. Consumer concern
is not in their mission statement! Very briefly,
we had a shoddily installed new FORMICA floor.
We complained to the retailer, he blew us off to the
distributor rep who filed a claim. FORMICA approved
the claim in full. Within 30 days, the distributor
and retailer have the settlement, but we were never
notified by the distributor or the retailer that the
claim was paid in full and we got no reimbursement.
FORMICA's claims department washed their hands of us
since the claim was settled. Everybody's happy but us,
the consumer. FORMICA's "no cost to the consumer"
warranty looks good, but don't try to use it!
I even sent a certified letter to the president
of FORMICA floors with no reply! Forget it, Cindy,
someone at FORMICA knows how to make a nice product
but no one at FORMICA cares about the consumer.
Even if your claim was settled, you may never see
it, since FORMICA does not enforce the "no cost
to the customer" warranty!

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