My question is what brand is it? I sell fans in an electrical store and for almost 5 years have never had any one of the 3 brands we sell do that. We sell regency, Quorum and Minka Aire and all the fans have always worked on the first try. I have heard of problems with fans from some of the building centers. My advice would be to take it back and try a new one, you probably just got a bad motor!