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Botched Hardwood Refinishing Job!

Posted by Valerie Brown on April 1st, 2002 12:43 PM

Need help!
We are remodeling our kitchen and the contractor brought in a hardwood floor specialist to refinish the floor. The floors were in good shape, only a few years old, but because a wall was coming down and the new floor space filled in, he had to redo all so the stain would match...anyway, he did the kitchen, hall, and big dining room in 3 days. One day to sand and 2 days to stain and seal, finished with a Swedish finish. I think it looks like CRAP. There are circular sanding marks everywhere, the stain is uneven (and too dark, we told him to match the stairs as closely as possible and he didn't)and if you look across the floor in the right light it appears wavy, bumpy, etc.
He came back to see what the trouble was, and he honestly didn't see at first what we were talking about....downplayed everything, saying the wood has varying characteristics that make the stain uneven, etc.
ALSO, after the first stain, we came home and I opened a drawer to grab something, and some sawdust fell in a spot at the base and I left it because I knew he'd be buffing or sanding before the next coat(and vaccumming the dust) but when we came back in after all was done, I felt under there and could feel the dust in the finish. He'd gone right over it. He told me he DID sand in between it possible to sand, vaccuum, then do another coat and finish in under 2 hours?? We stayed out of the house but I drove by and know that he was in and out of there in 2 hours.
He's redoing it, but very pissed off about it, and I'm afraid that maybe his standards are just not very high and he doesn't inspect his own work very well, am I being too anal about this? I almost don't want him touching my floor again. IT looked better before he started. He never cleaned one ounce of dust off the counters or cabinets...he swiped dark stain on our painted walls and didn't clean it up...and his staple/nail marks are visible even though he filled them. He left huge gaps in between boards and filled them with filler but they're still obvious to me!!
Wood floor experts, does this sound like we should rightfully ask him to redo? He offered to hand sand and recoat the sanding marks, but they are literally everywhere.

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