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Berber seams

Posted by Bob Z. on May 4th, 2003 10:01 PM
In reply to And a belated clarification.... by David on April 17th, 2003 06:28 PM [Go to top of thread]

Just a follow up. The firm sent out their inspector/quality guy and assured me that it was not installed properly and that he will send someone more experience out. Well he came out and said he had over 20 yrs experience. Started re-seamimg one of the rooms, and when he was done it wasn't any better. I talked to the quality/customer service guy again and he again assured me this time it will be done correctly. Well the next installed that come out indicated that he had over 30 years experience and he only got half way done with one room and indicated that it wouldn't be any better. He finished that room and now after one month of living in an obsticle course, we are going to live with the seams and are looking for a hefty refund. I will let you know what the results are.

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