Well..I thought I was the only one having sooo much trouble with Neal Martin.
We too ordered 2000 sq.feet of trinty flooring in Am. Cherry. We ordered it from Sean on june 29th and were told we could have it delivered in 3 days. Well..6 months later, NO flooring. Fully paid for $8000. And excuses every week from Neal Martin..He keeps telling me 2 more weeks for the last 4 months. We have come to a stand still on our new home as the flooring is the only thing still needed.
We spent 2 months making a decision to buy this flooring from the samples we received,but after reading all these compliants,we need to go some where esle and hope to get our money back.
I just found on Google.com(type in beaverhome) and you will find that the NY atty Generals office shut them down for awhile. You should read this and write to Neal's attorney. His email address is there. Perhaps he can help you get what you want. I am waiting for him to answer me.
We ordered many items for our new home on the internet without any trouble. But this has been a nightmare. Susan