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Posted by MAC on March 16th, 2003 08:55 AM
In reply to craftsman hand tool warranty by tim milburn on March 25th, 2000 11:48 AM [Go to top of thread]

It's to bad that you have had such a bad experience with Sears and Craftsman tools. I have been using them for over 40 years and have
returned tools for replacement on the West Coast, Gulf Coast, and the
Midwest and I have never had a problem with them questioning the guarantee. I have even had them break apart sets to get a particular wrench that they didn't have as a separate item. They have also replaced screwdrivers that were obviously used as prybars and not question the abuse. Perhaps, it has a lot to do with the attitude that ones goes in with that affects the way
the sales persons react. Just my experience and $.02 worth. Peeling tools and acting like a
'butt nugget'............Hmmmmmm.

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