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I had some American Craftsman Windows installed by a Home Depot installer and they messed it up really bad.
I tried to find a location for "American Craftsman Windows and Doors Company" and couldn't find any listing for them.
The managers at my local Home Depot refused to tell me where I can contact them, but one of them told me that "American Craftsman" was just one of their distributors and not a real company.
I tracked the manufacturer of the windows to a company in New Jersey name "Silverline". You can probably get the information you need from them.
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