We purchased a garden window and a 5 section bow window a year and a half ago. the garden window is rotting out on the bottom and the seal is gone in one of the panes and the e-low is leaving streaks on the outside panes. the bow window has a pane that has lost it's gas. I contacted silverline over a month ago to just get some one out to inspect the windows. As of yet, no response. The gentlemen that I speak with at American Craftsman can't seem to give me a direct answer. The weather is getting colder and my garden window is also starting to condensate on the inside of the windows enough to leave little puddles. How long does it take to get some action.