Maytag is recalling 2.3 million Maytag and Jenn-Air dishwashers due to a leaky rinse aid dispenser that drips rinse agent onto internal wiring causing potential short circuits and fires. The models affected are Maytag and Jenn-Air under-counter or portable plastic-tub dishwashers with black, white, almond, bisque, and stainless-steel front panels. Consumers should check the model number of their dishwasher and contact Maytag to determine if the dishwasher is included in this recall. Model and serial numbers are located on the dishwasher frame on the top or to the left of the door opening. The dishwashers were sold for $370 to $800 from July 1997 to June 2001 through various retail outlets and homebuilders. Consumers should stop operation of affected dishwashers immediately, disconnect the electrical supply, and contact Maytag for a free in-home repair. Do not take the dishwasher to your retailer. Customers are eligible for $75 rebate off the purchase of a new Maytag, Jenn-Air, KitchenAid, or Whirlpool model. For more information, contact Maytag at (800) 675-0535 or visit their repair website.
I have one of these dishwashers that is being recalled. This recall started about one month ago. We were told to disconnect power to the dishwasher and schedule a repair per Maytags instructions. A day before the scheduled repair date, the repairman calls me and asked me if I received a Repair kit from Maytag. I said "No". He told me he can reschedule my repair only after I receive this repair kit from Maytag. It's been about 5 weeks now without the use of a dishwasher. Nobody at Maytag knows how long it will be before they mail out these repair kits!! Then if we do receive these kits, it will probably be another month or two to get the repairman to visit. This could take months!! Maybe years!! How long are we supposed to wait?? I am turning the power back on!!
I have been waiting for nearly 2 months for our repair kit to come in. When I called Maytag they were extremely worthless and unsympathetic. I would like to start a class action law suit against Maytag. Anyone else out there want to join? I believe maytag should buy us replacement dishwashers
I FINALLY received my Maytag dishwasher repair kit.It was delivered by Fed Ex. I wouldn't just call it a repair kit. I would call it a whole door replacement. This must be costing Maytag-Whirlpool a fortune. Between the cost of the door, the cost of a repairman to install it and the cost to ship the door to each household by Fed Ex must of cost this company a couple hundred of dollars per dishwasher. Instead of offering just $75 to each customer, they should of offered a little more-let's say $150 towards a new machine. I would of considered that offer but not $75. It would of been cheaper for them in the long run if they offered more money.
HI. I'm having a really hard time getting any results with my dishwasher, they fixed the recalled item & broke two other parts in doing so, can you please tell me how you got them to get you a new one
I've been going round and round with Maytag / Whirlpool. I bought the model on their list and after 1 month the retailer advised that that model is discontinued. Is anybody starting a class action / or other lawsuit?
I had 3 appointments. Each time they had a different excuse. Finally they said mine could not be repaired, but they could do the $75 deal. I complained and they said someone would call me. Right!
Does anyone know how to get around this scam?
We had one of the recalled dishwashers. It caught on fire in 2001. We paid to have it repaired. I have all the paperwork from the repair showing it was caused by the machine catching on fire. Maytag will not reimburse us despite the recall. Too bad for us.
You are so lucky you were home to smell something burning. Luckily I was running a load before work when I found my dishwasher had a problem. I can't tell you how many times we start the dishwasher before going to bed. Maytag had better step it up a notch. Class action law suit is sounding really good at this time of year. I never even received a recall notice!
I'd like the number to get a new dishwasher to replace my old one. It seems that the recall proceedures are a little fishy and you have to wait far too long. Only getting $75 credit doesn't really make me want to get a new one if I have to pay for most of it. A 50% credit would be more like it. If you can send me the phone number you called, I'd love it. Thanks, firstname.lastname@example.org
Hi, I have one of those recalled dishwashers, & the ordeal is quite a mess, It's going on 7 weeks without my machine, There was nothing wrong with my dishwasher when I called about it. If you could please let me know how you went about getting them to listen to you & even replacing it, that would be great.
I filled out the form on the net..... a few days later a woman called from 269-923-0700..... she said they no longer made the parts..... first she asked my if I wanted the voucher........ I said, No...... then she preceded to tell me they were going to install a NEW dishwasher....... NO CHARGE.... Model No. mdb9601aww
And I did receive my new and hauled the old one away........
I read about the recall on Friday, March 30, phoned and spoke with a nice woman who said I would receive my repair kit in the mail in 7-10 days. I called back on Wed., April 11 and was told "that's 7-10 business days" and to wait till Friday, then to call again. She looked around and said she couldn't tell me if my kit had been sent or not, but they likely could tell me Friday. I called back Friday and was told that because I live in Canada (where I bought the darned thing), they could NEVER tell me whether the kit had been shipped, nor give me a tracking number, because they don't provide that service to Canadians.
The first time I called, I was told there was a "supply-demand" issue and it might take a bit longer than the 7-10 days but I could then call back for a tracking number. The second time I called, I was told there was no supply-demand problem anymore and I should be getting it - by Friday! The third time I called, I was told I should wait "at least 2 more weeks" but really, don't bother calling back because there's nothing more we'll be able to tell you, ever - because you live in Canada. And this was after I'd asked to speak with the first woman's supervisor (they send you to their "escalation" department.) So now I've been hand washing the family's dishes for 17 days and judging by the messages I've read here, who knows how much longer this could go on.
Will I ever buy a Maytag/Whirlpool product again as long as I live? Not a chance. Talk about rotten customer service.
I called Maytag today and asked if they'd just replace the entire dishwasher instead of repairing it or giving me a lousy $75 voucher, but "we;re not doing that sir." I guess I'll give them a little time to send the 'new part' before I call and yell.
Sounds like I am in the same boat as most others with this - we filed for recall service on 2/3/07 - repairman came out on 2/26/07 to install kit and it hasn't worked since. 3/13 tried installing a new motherboard - no go. On 5/17 tried a new doorhandle and switch - still not working. We are now waiting for another motherboard - this is ridiculous!! 4 months without a dishwasher through no fault of our own! We have written letters - no written response. Have tried multple avenues of phone contact - all runaround. We were told at one point our case had been sent to the Customer Review Board where they determine if a replacement is necessary. Then found out on 5/17 that was false. Maytag claims they need confirmation from the service company that the machine is un-repairable. Fine - we call the service company - they say that is not the way it works. Big surprise!! I have done the BBB and Michigan Attorney General's office filings - don't know if that will motivate them. I am information gathering for a small claims court filing on both Maytag/Whirlpool and the service company - has anyone had any success with being compensated in this manner?
I really believe that everyone with this DW problem (me included) should do what my friends boss did when he had a problem that could not be resolved fairly. He searched until he found names and phone #'s of all the top people in the company and began making phone calls. Well guess what? He finally got just exactly what he wanted.
We just received a letter from Maytag on July 26, 2007 advising us of the recall. This was the first we heard of it. I phoned them that same day to confirm whether our dishwasher is on the recall list (it is) and what our options are. I was told that it would take 5-7 business days to receive the repair kit and that a new dishwasher would cost from $200-600.00. After doing some research on the prices of new dishwashers, we found that a comparable dishwasher would cost us around $700.00; the cheapest one we could find was a Whirlpool model for $549.00, so I'm not sure where the $200 models exist. Basically, the $75.00 voucher was not a good deal at all, except maybe for Maytag the company. Anyway, we phoned them the next day to select the repair option and were then told that it would take 10-14 business days to receive it. So already it is longer than first promised. We have read a lot of horror stories about the repair causing more problems. Has anyone successfully gone through the repair option? Sounds like we're at the beginning of a long drawn out nightmare.
Incidentally, we are in Calgary, Alberta, Canada. Our dishwasher is Maytag Model No. MDB9100AWW.
The authorized Maytag repair tech came to my home yesterday to perform the recall retrofit, powers up the DW and we heard some sort of an electrical arch underneath (Pop!) Now my DW does not work, He finds a burnt pin on the new harness (to a relay), I asked him some technical questions, he has no clue.....He tells me he will have to order some parts !!! What a joke, I suspect this is the just the beginning, THANKS MAYTAG !
Further to my earlier post, the repair kit actually arrived in a timely manner (within 1 week). So I phoned the Maytag Recall number for Canada and an appointment was scheduled for about five days later. So we were thinking that this was not going to be too bad....WRONG!! The repair technician did not show up on the appointment date and didn't phone. We were on vacation for the next two weeks, and when we came back there was a letter from Maytag with a list of authorized repair companies that we could call. Due to a clerical error at Maytag in entering our postal code in our file, it turns out the earlier appointment was with a company that wasn't even in our city! Anyway, we finally booked an appointment with a repair company in our city (the earliest appointment we could get was about 2.5 weeks away). The repair technician installed the repair kit and voila--our dishwasher which was previously working fine (except for the rinse aid dispenser) no longer worked. The wash cycle would last for about 6 minutes (counting down from 93 to about 87 or so). Instead of continuing to count down the remaining minutes from 86, 85 etc. down to 0, it would suddenly go from 87 to 2 (the heated drying phase) and then would stop after 2 minutes, with no indicator lights on at all on the control panel. So we phoned the technician back and he said that we needed a new control board/panel (which is surprising to me since our dishwasher was working fine before the repair). Supposedly this repair will be paid for by Maytag as part of the recall. Anyway, the technician has ordered the part for us. We'll see how much longer this takes, and it'll be interesting to see what goes wrong next (I'm guessing the wrong part arrives!). To anyone who has successfully escalated this to someone at Maytag who cares about customer satisfaction, please post some contact information. This whole ordeal has been very frustrating to say the least.
UPDATE II : I'm still waiting........ Contacted Maytag/Whirlpool Customer service twice now. They claim to pass the info on. They have returned our calls, but offer no help other than words of encouragement.
Seems part replacement takes weeks, I always thought FedEx delivers overnight?
Tells me, and should tell anyone reading this, that Maytag is no longer the company that it once was.
I did not find out about this recall until about a month ago when I get a letter in the mail addressed to the prior homeowner or current owner. All in all it went relatively smoothly.
First, I couldn't verify if my unit was impacted via their website as it was down or something. The automated phone number was ridiculous as well and didn't work. I then found a number where I got a live operator and she confirmed mine was impacted and placed the parts order. I was told they'd arrive in 5-7 business days. Almost two weeks and a half weeks later the parts arrived. I didn't know how to schedule the appointment so i called back and was bounced around to roughly 3 different 800 numbers before getting the correct one. To their credit all the operators were courteous and sorry for the confusion. Once I dialed the correct number I was able to schedule the appointment. She asked if I bought it at sears and I said I did not know as it was included when I bought the house. An appointment for the following Monday was made with a 4 hour window given. I gave my contact numbers and received an automated confirmation from Sears repair the evening before. My mother who is retired waited at my house so I didn't have to take off from work for the repair. She reported that the repair person showed up at about 2 pm (the window was 1-5) and the whole repair took about an hour and he was very cordial.
The repair itself looked perfect so the big test was running the dishwasher. I've ran two loads so far since the repair and everything is perfect. Works just as well as before. So all is not necessarilly doom and gloom on this recall. It's far from perfect but all in all I'm happy and I wasn't out a dishwasher for too long. Perhaps my experience was smooth due to it being nearly 7 months since the recall was announced and they worked most of the kinks out. Hopefully others will have good luck as I did.
I was an appliance repairman for off and on 12 years now retired. I occasionally do some appliance work part time. I installed the so called fix it kit for a friend with an affected unit who had opted for the kit. Installation was very simple, almost idiot proof. Turned on the machine and everything worked fine the first 3 times it was used. The fourth time the machine locked up and would do nothing. All switches were checked and problem was isolated to the cicuit board. Most likely a relay in it. Something in thier repair harness seems to be taking out the cicuit board/relay. Any other repairmen out there with a thought or similar problems.
After four attempts to repair my dishwasher by the company the performed the recall work, Maytag agreed to replace it. It seems replacement parts are a problem. Another company came and installed the new DW about 2 weeks later. I'll give Maytag / Whirlpool credit for their actions. It took a few months, but I have a new equivalent model, and thanks to there good customer service, I am in the process of buying a new ceramic top stove which will be a Maytag.
We had the recall performed, then shortly there after the dishwasher quit working. After several weeks of attempting to get Mr. Appliance, the “authorized repair company”, to come out and look at the dishwasher, according to the same people who did the recall work the new defect is “not related”. We tried dealing with Maytag and Whirlpool and got nothing but a run around. Today we called Jessica B******s @ 269-923-5000 in the Maytag Executive Offices, once again we got nothing but a run around, absolutely NO help. My message to anyone who will listen is avoid Whirlpool / Maytag like the plague. They should be forced to take their Maytag repair commercial off the air.
We received a letter in August '07 and were told to wait for a part (and to stop using the DW) Nothing ever came. We received another letter in December '07 and nothing has still come and no repair can be scheduled until you receive the parts. I talked to a friend who is a repairman for a national company and he said to register again. When the repair kits went on backorder, Maytag cleared everyone who had registered out of the database and we have to register again. This has been going on for us for 5 MONTHS! Where is a class action lawsuit, please sign me up!