Home > FAQ > Frequently Asked Home Improvement Questions > Please help me, my Polybutylene (Poly Butyl, Plastic pipes, PB pipes, Quest pipes, Qwest pipes, Poly Pipe, Blue Line) plastic water line is leaking, brittle or wearing out.Where can I find information on getting the pipes repaired or replaced for free?

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Please help me, my Polybutylene (Poly Butyl, Plastic pipes, PB pipes, Quest pipes, Qwest pipes, Poly Pipe, Blue Line) plastic water line is leaking, brittle or wearing out.Where can I find information on getting the pipes repaired or replaced for free?

The claim period has passed they are now only offering contractor referrals. The information below is for reference only:

The Cox vs. Shell settlement involves certain polybutylene plumbing systems installed between January 1, 1978 and July 31, 1995. Claimants may be eligible for a replacement of their plumbing system at no charge and/or a leak expense reimbursement if they qualify. Claimant must presently own or have previously owned a home plumbed with a polybutylene plumbing system and they must have experienced a qualifying leak. Claimant can complete a claim eligibility form on line at PB Pipe or request a claim eligibility form from by calling 1-800-392-7591 or by writing to the Consumer Plumbing Recovery Center (CPRC) at PO Box 869006, Plano, TX 75086-9006. The CPRC will review the form and determine the claimant’s eligibility. For more details visit PB Pipe




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